We have a strict NO return policy. However, we do allow exchanges. Please drop an email at hello@amaatie.com or contact us via WhatsApp on+91 81042 72586 to register your request. We DO NOT offer exchanges on any products bought during our sale or discounts.
Please Note - Our customer service team is available from Monday to Friday between 11 a.m. and 6 p.m. except on all national and major holidays.
We DO NOT offer exchanges on any products bought during our sale or discounts. If the size is incorrect for you, please inform us within 72 hours of receiving your order. If the piece you received is damaged, please inform us within 72 hours of receiving your order. If the exchange size or piece is not available, we will issue a store credit code that is valid for 1 year that can be used later to make a purchase on our website. Please follow the steps to register an exchange request : • Please raise an exchange request by writing to us hello@amaatie or WhatsApp on +91 81042 72586 within 72 hours of receiving your order.
• Please share your order number, full name, contact details and new size.
• Ensure that the product is unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging. • For all exchange orders, we will arrange a pick up for an additional fee of INR 150/-. Alternatively, you can courier the piece to us.
• The shipping charges for the replacement item are to be borne by the customer. • Once we receive the product, we will perform a quality check and if the pieces pass the quality check, we will send a new piece.
• If the pieces fail the quality check, we will communicate the way forward with you.
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